Effective Date: September 9, 2026
Entity: BIG HOSTING SOLUTIONS LLC T/A MAILBIG (Registration No. 0008105832)
Registered Address: 1012 Marquez Place, Ste. 106-B, Santa Fe, NM 87505, USA
Agreement to Terms
By accessing or using Mailbig services, including our billing panel (ClientExac), control panel (DirectAdmin), webmail (Roundcube), workspace (Afterlogic Pro), analytics (Plausible), frontend website, blog (WordPress), and cloud storage infrastructure (AlphaVPS & Layer7 core infrastructure), you agree to be bound by these Terms of Use. If you do not agree to these terms, you must not use our services.
Acceptable Use Policy
You agree to use our email hosting and cloud infrastructure strictly for lawful business and personal communications. You are strictly prohibited from utilizing your account for activities detailed in our account suspension guidelines. For more details on prohibited practices, please review our /why-is-my-account-suspended/
page.
Account Suspension and Termination
We reserve the right to suspend or terminate access to any service immediately if a violation of our policies occurs. We value fair evaluation; if your account is suspended and you wish to request a review, please follow the guidelines outlined on our /why-is-my-account-suspended/
page.
Billing, Subscriptions, and Refunds
All billing transactions are managed through our ClientExac billing panel. Service renewals must be completed on time to prevent interruption. For information regarding payment obligations, renewal cycles, and refund eligibility, please review our /refund-cancellation/
policy.
Data Privacy
Your privacy is important to us. All user data, emails, backups, and cloud storage are maintained securely within European datacenters. To understand how we collect, handle, and protect your information, please review our /privacy-policy/
page.
Limitation of Liability
Mailbig and BIG HOSTING SOLUTIONS LLC shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, including data loss, service interruptions via Layer7, or third-party disruptions.
Changes to Terms
We may modify these Terms of Use from time to time. Continued use of Mailbig services after any modifications indicates your acceptance of the updated terms.
Contact Us
For any questions regarding these Terms of Use, please reach out through your account control panel or contact our support team.