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Privacy Policy

Last updated on Oct 21, 2026

Effective Date: June 28, 2026

Entity: BIG HOSTING SOLUTIONS LLC T/A MAILBIG (Registration No. 0008105832)

Registered Address: 1012 Marquez Place, Ste. 106-B, Santa Fe, NM 87505, USA

Overview

BIG HOSTING SOLUTIONS LLC trading as Mailbig, provides secure email hosting and workspace solutions. This Privacy Policy details how we collect, use, store, and safeguard your information when you use our services, including our billing panel, control panel, webmail interfaces, workspace applications, analytics, frontend website, and underlying infrastructure.

Data Location and Infrastructure Architecture

  • European Datacenter Residency: All user data, emails, system backups, cloud drive files, uptime logs, and analytics metrics are stored and processed exclusively within secure datacenters located inside Europe.

  • Integrated Self-Hosted Components: We utilize specialized, self-hosted software solutions to deliver our services. Our infrastructure stack includes ClientExac for our billing panel, DirectAdmin for our server control panel, Roundcube for webmail, Afterlogic Pro for workspace webmail, Plausible for privacy-focused self-hosted analytics, and a self-hosted WordPress organization setup for our frontend and blog.

  • Infrastructure and Storage Partners: Our core infrastructure is powered by Layer7 (https://layer7.net/company), and our backups and cloud file storage are managed in partnership with AlphaVPS (alphavps.com/privacy-policy). All operations strictly adhere to our European data residency standards.

Information We Collect

  • Account and Billing Information: When you register an account, purchase hosting plans, or interact with our ClientExac billing panel, we collect personal details such as your name, email address, billing address, and transaction metadata. Financial transactions are processed securely through our billing gateways.

  • Service Content and Workspace Data: This includes emails, attachments, contact lists, calendar events, Afterlogic Pro workspace configurations, and cloud drive files that you upload, transmit, or store through your Mailbig account.

  • Technical and System Logs: We collect technical logs generated by our DirectAdmin control panels and webmail environments, including IP addresses, browser types, session timestamps, and system uptime data required to maintain service availability and security.

  • Analytics Data: We utilize self-hosted Plausible analytics to monitor aggregate platform performance and interface responsiveness without tracking individual users across external websites.

How We Use Your Information

  • To provision, operate, and maintain your email hosting environment, Roundcube webmail, Afterlogic Pro workspace, and cloud drive storage.

  • To process payments, manage subscriptions, and deliver administrative notices via our ClientExac billing panel.

  • To monitor infrastructure performance, analyze uptime data, and troubleshoot technical issues through our DirectAdmin control panel.

  • To publish updates, informational content, and documentation via our WordPress frontend and blog.

  • To protect our infrastructure against unauthorized access, spam, abuse, and security threats.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information or email content to third parties. We will only share or disclose information under the following limited circumstances:

  • Infrastructure Providers: With trusted infrastructure partners such as Layer7 and AlphaVPS, strictly as needed to maintain core network operations, cloud file storage, and server backups within Europe.

  • Legal Obligations: If required to comply with applicable laws, legal processes, or enforceable governmental requests directed to our US entity or European infrastructure operations.

  • Protection of Rights: To enforce our terms of service and protect the safety and security of Mailbig, our users, or the public.

Data Security

We implement robust technical and organizational security measures, including data encryption in transit and at rest, automated daily backups handled via AlphaVPS, and strict access controls, to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Your Privacy Rights

You retain full control over your personal data. You have the right to:

  • Access and Portability: Request a copy of the personal and service data associated with your account in a structured format.

  • Rectification: Correct or update inaccurate or incomplete account and profile information directly through your control panel or by contacting support.

  • Erasure: Request the deletion of your account and associated email, cloud drive, and backup data from our European servers.

  • Restriction and Objection: Object to or restrict the processing of your data under specific circumstances.

To exercise any of these rights, you may submit a request using the contact details provided below.

Data Retention

We retain your personal information, email content, backups, and billing records only for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, data housed on our European servers is securely purged in accordance with our deletion schedules.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our technology stack, billing panels, or legal requirements. Any modifications will be posted directly on this page with an updated effective date.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach us through our official channels:

  • Company Name: BIG HOSTING SOLUTIONS LLC T/A MAILBIG

  • Address: 1012 Marquez Place, Ste. 106-B, Santa Fe, NM 87505, USA

  • Support & Privacy Inquiries: [email protected]